Cancellation Policy

To ensure fairness and efficiency for all clients, we have a clear cancellation policy in place:

1. Appointment Cancellations

We require at least 24 hours' notice if you need to cancel or reschedule your appointment.

• Cancellations made less than 24 hours in advance will result in a $50 cancellation fee or loss of session if booked as part of a package.

• If you are running late, please notify us as soon as possible. We allow a 10-minute grace period; after that, your session may be shortened or marked as a no-show.

2. No-Shows

Clients who do not show up for a scheduled appointment without notice will forfeit that session (if part of a package) or be charged the full session amount.

• Two or more no-shows may result in being blocked from future bookings.

3. Repeat Rescheduling

We understand life happens. However, frequent rescheduling or last-minute changes affect both our ability to serve you and others.

• More than two cancellations in a 30-day period may result in limited booking availability.

• Clients with repeated scheduling issues may be asked to prepay in full for all future sessions.

4. Emergencies & Exceptions

We understand that emergencies and unforeseen circumstances happen.

• In the event of a true emergency, please contact us as soon as possible.
  We may waive fees at our discretion, especially with documentation or respectful communication.

• If we need to reschedule your session, we will do our best to accommodate you promptly and with care.

Thank You for Understanding

Our cancellation policy is in place to protect the integrity of your results, respect our time as service providers, and keep the schedule running smoothly for everyone. By booking with us, you agree to these terms.

If you have questions or need to make a change, please reach out via call or text at 423-331-2018.

We appreciate your business and look forward to helping you achieve your goals!